Returns & Exchanges
At Macaron Centrale, we want you to be completely satisfied with your purchase; if your order arrives damaged or incorrect, we offer a straightforward return and exchange process for all our artisanal treats.
Initiate Your Request
Contact our customer support team within 48 hours of receiving your order to report any issues with your macaron delivery.
Provide Documentation
Submit a clear photograph of the damaged items and the original packaging to help us verify the claim and improve our shipping process.
Receive Authorization
Once your request is approved, our team will provide you with a return authorization number or confirm your eligibility for a direct replacement.
Resolution Delivery
We will immediately dispatch a fresh replacement box to your address or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing